Terms & Conditions

Booking your seats

AfriJet Access connects passengers with available seats on operator-provided empty-leg flights. An empty leg follows an existing aircraft movement, so its schedule may change or the flight may be cancelled.

You can book one or more available seats. Check the itinerary, passenger details, baggage allowance, total price, and cancellation conditions before paying through Flutterwave. Your booking is confirmed once we verify successful payment for your reserved seats. No further operator approval is required.

All taxes and fees are included. Your total is the displayed seat price multiplied by the number of seats you book. AfriJet Access absorbs payment-processing charges.

Cancellations & refunds

If you cancel

You may cancel one or more unused seats. Your refund is the amount paid for those seats, less any reasonable cancellation charge clearly disclosed before payment. If no charge was disclosed, no cancellation fee applies.

Any deduction must reflect reasonable, unavoidable costs after taking account of the notice given and the ability to resell the seats. We provide an itemised explanation and reduce the charge for costs recovered through resale. Late cancellation or a no-show does not automatically forfeit the entire payment; the same limits and your legal rights apply.

24-hour cancellation window

Cancel within 24 hours of payment for a full refund when you booked at least seven days before the scheduled departure. This applies to the seats you cancel.

Death or hospitalisation

No cancellation fee applies when a passenger cannot travel because of their death or hospitalisation. Contact us for assistance; we may request only the evidence needed to assess the request.

If your flight is cancelled or changed

If the operator cancels or we cannot provide your booked seats, you can receive a full refund for the affected unused seats, including fees paid to AfriJet Access. An alternative flight or credit is optional and requires your agreement.

If the departure airport, destination, travel date, or departure time changes, we will tell you. You may accept the revised itinerary or decline it before travelling and request a full refund for the affected unused seats. Empty-leg availability depends on the aircraft's original journey; a replacement flight is not guaranteed.

Cancelling some seats in a booking

For a booking with several passengers, tell us which passengers and how many seats you want to cancel. We calculate the refund from the original price paid for those seats. The remaining seats stay booked at their original price.

Payment problems

A verified duplicate charge, or a successful payment for seats we cannot confirm, is refunded in full. A failed payment that did not debit your account needs no refund. Contact us if you were debited without receiving a booking confirmation.

How we return your money

We return refunds through Flutterwave to the original payment source. We do not substitute travel credit without your agreement or add a separate refund administration fee. A full refund includes the amount paid to AfriJet Access for the affected seats; payment-processing costs do not reduce that refund.

We initiate eligible refunds promptly and send you the refund reference. Arrival time depends on the payment method and bank; card refunds can take 3–15 business days after initiation. We will provide the applicable estimate and help trace overdue refunds. These processing estimates do not replace any shorter deadline required by law.

Request a cancellation or refund

Email info@afrijetaccess.com or message us on WhatsApp at +234 704 695 6049. Include your booking reference and the seats or passengers affected. The time we receive your request determines the notice given, even if our reply comes later. We will confirm the cancellation and explain any deduction and refund amount in writing. Do not send your card number, PIN, or one-time password.

Your rights

These terms do not limit rights under applicable Nigerian consumer and aviation law, including any entitlement to reimbursement, care, re-routing, or compensation. Mandatory rights take priority over this policy and any flight-specific conditions.

If you need to escalate an unresolved complaint, you can contact the FCCPC or the Nigeria Civil Aviation Authority.